The Canes host Virginia on Thursday!

BUY TICKETS NOW

Close Topbar

Football Stadium Policies A-Z Guide

Football Stadium Policies A-Z Guide

ADA - ACCESSIBLE PARKING

Accessible parking spots are available for those with a valid disabled parking placard and matching photo ID. There are accessible spots located in both the inner and outer parking lots. YOU MUST PRE-PURCHASE AN INNER LOT “ADA RESERVED” PARKING PASS IN ORDER TO PARK IN AN INNER LOT ACCESSIBLE PARKING SPOT. If you have a disabled placard and an outer lot parking pass, you must park in an accessible spot in your designated outer lot. ADA Reserved parking passes can be purchased by calling 1-800-GO-CANES.

ADA - ACCESSIBLE SEATING

Hard Rock Stadium is committed to providing memorable service experiences to all guests.  Guests with special needs will be assisted as needed at our fully accessible venue.

Accessible Seating: General wheelchair accessible seating: Sections 101, 104, 107, 111T, 125T, 129, 132, 135, 139T, 142, 143, 144, 148, 149, 150, 153T, 228, 236, 245, 246, 247, 310, 311, 312, 321, 322, 325, 326, 327, 330, 338, 339, 340, 343, 345, 348, 349, 350, 353, 354 and 355.

Suites: Suites can also provide accessible seating upon request.

Ambulatory Seating: During events, seating is available for guests with disabilities that do not require a wheelchair. Ambulatory seating can be purchased in most seating areas.  Guests are encouraged to contact the ticket office in advance or visit the nearest Guest Experience Headquarters to request ambulatory seating.

ADA - MOBILITY ASSISTANCE

Guests with limited mobility parking in Hard Rock Stadium outer lots may request assistance to and from the stadium. Pick-up locations to Hard Rock Stadium are located in Lots 13, 18, and 21 (Calder) near ADA parking.  Guests will be dropped off at pre-determined Hard Rock Stadium gate locations. Pick-up locations to the parking lots will be the same as the drop off locations. Wheelchair escorts will be available from Hard Rock Stadium gates to seating locations and back. Guests can request a wheelchair escort through the nearest Hard Rock Stadium employee, Guest Experience Headquarters or by texting the word “Fan” followed by your location and description of request to 69050 (standard text messaging fees may apply). Wheelchair Assistance is available once gates open and concludes approximately 30 minutes after the end of the event. For more information, guests may visit https://hardrockstadium.com/parking-routes-ada/.

ADA – SERVICE ANIMALS

Animals are not allowed in Hard Rock Stadium, with the exception service animals and service animals in training.

ALCOHOL

Hard Rock Stadium strives to present a safe, pleasant and family-friendly environment for every guest who visits Hard Rock Stadium. To achieve this goal, the following policies have been established to promote the responsible use of alcohol.

Any guest who appears to be 30 years of age or younger will be required to provide appropriate proof of age with one of the following forms of identification:

  • Valid United States Driver’s License
  • Any valid US State or Federal Government issued ID
  • Any Valid US Passport and/or Passport Card
  • S. Military ID

Guests may not possess or purchase more than two (2) alcoholic beverages at a time. For Miami Hurricanes games, alcohol sales will cease: (i) at the beginning of the 3rd quarter on Levels 100 and 300, (ii) sixty (60) minutes after the game ends on the 200 level, Legends Suites, Field Club, LIFEWTR Lounge, Suites, Golden Cane Lounge, and Champions Lounge.

Alcohol of any kind may not be brought into or removed from Hard Rock Stadium.

Any guest who is determined to be deliberately concealing alcohol while entering Hard Rock Stadium will not be permitted to enter the building.

A person exhibiting visible signs of impairment will not be permitted into Hard Rock Stadium.

Any guest who exhibits behavior that distracts, inconveniences or otherwise interferes with another guest’s enjoyment of the event may be removed from Hard Rock Stadium.

Alcohol will not be served to any underage person or visibly impaired guest.

Alcohol beverage sales may be curtailed or prohibited at the discretion of management.

Responsibility Has Its Rewards Program: Guests must be 21 years of age or over and have a valid driver’s license to be eligible as a designated driver. Once stadium gates open, fans can sign-up at any Guest Experience Headquarters (Sections 115, 143, 215, 243, 315, 343).  Designated drivers will receive a token to be redeemed at any concession stand for a free 24oz. soft drink or 12oz. can water.

Alcohol-Free Sections:

Miami Hurricanes – sections: 232, 332 & 333

ART

Goldman Global Arts (GGA) was created by Jessica Goldman Srebnick and Peter Tunney to expand and introduce a creative perspective into highly visible projects. GGA has developed a reputation synonymous with cutting edge creativity, solid execution and an authentic passion for the arts. Hard Rock Stadium is widely decorated with murals and paintings created by artists from around the world.  Using more than 3,000 cans of spray paint, these murals cover 29,000 sq. ft. of painted walls.  Featured artists include:  CASE, CRASH, Tristan Eaton, Fluke, Logan Hicks, HOW&NOSM, The London Police, Peter Tunney, VHILS and Tavar Zawacki.  For more information, click here.

ASSISTED LISTENING DEVICES (ALD)

Complimentary hearing amplification devices are available and provided at all Guest Experience Headquarter locations (Sections 115, 143, 215, 243, 315 and 343). Guests must present a photo ID or valid driver’s license as a security deposit.

ATM

Automatic Teller Machines are no longer available at Hard Rock Stadium as cash is no longer accepted as a form of payment at parking gates, box office, concessions and retail locations.

Please see “Cash Conversion”.

ATTIRE

Guest attire should not have foul, abusive messages or images on it. The clothing worn should also offer appropriate body coverage in accordance with the public nature of the events. Please also see “Code of Conduct” for more information.

AUTOMOBILE ASSISTANCE

Hard Rock Stadium provides a free emergency road service to any guest experiencing car trouble in Hard Rock Stadium parking lots up to one hour after most events. Services include lockouts, jump starts, and changing a flat tire. For assistance, please contact the Guest Experience hotline: (305) 943-8000.

BAG SEARCHES

Please visit www.nfl.com/allclear for details on the Hard Rock Stadium Bag Policy. All guests will be subject to a search of their person and possessions prior to entering Hard Rock Stadium. In accordance with NFL Best Practices and Hard Rock Stadium security guidelines, all permissible bags per the policy of the event will be permitted into Hard Rock Stadium after a thorough inspection by a Stadium Security. Guests should be prepared to open their bags for inspection and may be asked by Hard Rock Stadium Security to shift and possibly remove the contents.

For bags that exceed the permissible size, guests have the option of returning the item to their vehicle or checking it at a Guest Experience Bag Check Location at the SE, NE and SW pedestrian crosswalks of the inner parking lots. There will be no exceptions. There are no lockers outside of Hard Rock Stadium to store items and all items left unattended outside Hard Rock Stadium are subject to disposal. See also “Carry-In Policy”, “Prohibited Items” and “Search Procedures.”

BINOCULARS

Binoculars are permitted to be carried into Hard Rock Stadium. Cases are only permitted if it fits within the event day’s bag policy guidelines. If permitted, the case is subject to inspection.

BOTTLES/CANS

Bottles and cans of any type, excluding a factory sealed plastic bottle of water 20 oz. or less in size, are prohibited from being brought into Hard Rock Stadium. Any guest deliberately concealing alcohol which is found during the security screening process may be prohibited from entering Hard Rock Stadium. Any guest found to be consuming from or in possession of a prohibited container inside of Hard Rock Stadium may be subject to ejection. If a guest has a special need that requires a specific type of drink, please see the nearest gate supervisor.

BROADCAST INFORMATION

Broadcast information for an event conducted at Hard Rock Stadium is available at the Guest Services Headquarters (sections 115, 143, 215, 243, 315 and 343).

CAMERAS

To respect all our guest’s experiences, video cameras, monopods, tripods, selfie sticks, audio recording devices and professional cameras (those including telephoto or zoom lenses) will not be permitted inside Hard Rock Stadium. There are also instances when a performing artist prefers to perform in a phone-free environment; meaning cellphones, smart watches, cameras and recording devices will be prohibited.

CARRY-IN POLICY

Food in a clear plastic bag for guests with special medical or dietary needs only is permitted.

Factory-sealed, plastic bottles of water that are 20 oz. or less in size (reusable water bottles are not permitted) are permitted.

Hand-carried jackets, blankets, or other items will be patted down or searched.

All bags and other permissible items will be subject to multiple screenings prior to entering Hard Rock Stadium.

CASH CONVERSION

Cash is no longer accepted as a form of payment at Hard Rock Stadium.  This includes parking gates, box office, concessions, and retail locations.  Cash can be converted into pre-paid VISA gift cards at the following retail locations:  South Gate Plaza Team Store, 144 Team Store, 244 Team Store, and 346 Team Store.

CATERING

Concessions and catering at Hard Rock Stadium are provided by Centerplate.

CELL PHONES/PDAs

Guests may carry in and use cellular telephones as long as they do not distract from other guests’ enjoyment of the event.  Guests may be asked to power on their cell phones during the security screening at the gates.

CHILDREN'S ENTRY INTO HARD ROCK STADIUM

All guests must have a ticket to enter Hard Rock Stadium, except that, for Dolphins games, children that are under two and up to 34″ inches in height may enter Hard Rock Stadium free of charge, but must share a seat with an accompanying ticketed adult. Occasionally, for non-Dolphins events, another policy may be in place.

CLOSED CAPTIONING

Guests accessing closed captioning on their mobile devices using Captioncast may use the following link:

https://captioncast.eegicap.com/. A window will prompt the users for the Event ID which is hardrockstadium. The Event ID is case sensitive and therefore must be entered in as developed. CaptionCast can be accessed from a desktop browser or on mobile.

CODE OF CONDUCT

Every guest who visits Hard Rock Stadium deserves the best possible experience. You can contribute to a great experience by conducting yourself appropriately at all times and making sure anyone who uses your tickets does the same.

FOR THE ENJOYMENT AND SAFETY OF ALL, THE FOLLOWING BEHAVIORS ARE PROHIBITED IN AND AROUND HARD ROCK STADIUM:

  • Behavior that is unruly, disruptive, or illegal in nature
  • Intoxication or other signs of alcohol or substance impairment that results in irresponsible behavior
  • Foul or abusive language or obscene gestures
  • Interference with the progress of the game (including throwing objects onto the field)
  • Failing to follow instructions of law enforcement, guest experience, and security personnel
  • Verbal or physical harassment of opposing team fans
  • Unreasonably obstructing the view of other patrons
  • Offensive language or obscene gestures, including the use of such language or gestures concerning a person’s race, ethnicity, color, gender, religion, creed, disability, age, sexual orientation, gender identity/expression or national origin; or instigating, inciting or encouraging a confrontation or physical assault
  • Smoking and the use of electronic cigarettes
  • Unauthorized advertising or other commercial activities
  • Failure to comply with stadium policies

ON GAME DAYS, ALL MEMBERS AND GUESTS ARE ENCOURAGED TO REPORT ANY VIOLATION OF THIS CODE OF CONDUCT.

You can report such incidents by informing an usher, police officer, or any member of Hard Rock Stadium Guest Experience Staff. In addition, you can discreetly report unruly fans from your seat by texting “FAN” ISSUE AND LOCATION to 69050 from any compatible mobile device (standard text messaging fees may apply), and the information will be relayed to Hard Rock Stadium security.

Any member or guest who violates this Code of Conduct, any other policy or applicable law may be subject to ejection, Season Ticket revocation, prohibition from attending future events and/or possible arrest.

We thank you in advance for your cooperation and assistance in maintaining a safe and enjoyable atmosphere at Hard Rock Stadium.

COMPUTERS/TABLETS

Computers or tablets (e.g., iPads) are permitted if they are smaller than 12”x12”x12” in size and can be powered on during the security screening if requested and are not in a case.

CONCIERGE DESKS

Concierge desks are located on the 2M and 2C Levels at the North and South elevator landings at section 218, 246, M18, & M46.

COVID-19: WARNING & ASSUMPTION OF RISK

You must follow all Hard Rock Stadium policies, including health and safety policies, and posted instructions while in the stadium and on stadium grounds, including those found here.

An inherent risk of exposure to Covid-19 and its variants exists in any public place where people are present. Covid-19 is an extremely dangerous disease that can lead to severe illness and death. While people of all ages and health conditions have been adversely affected by Covid-19, certain people have been identified by public health authorities as having greater risk based on age and/or underlying medical conditions.

No precautions can completely eliminate the risk of exposure to COVID-19.  By entering Hard Rock Stadium and Hard Rock Stadium grounds, you voluntarily assume all risks related to exposure to COVID-19 and its variants.

DESIGNATED DRIVER PROGRAM

See “Alcohol/Responsibility Has Its Rewards Program.”

DRONES

The use of any unmanned aircraft systems, radio-controlled model aircraft, and other devices that can be operated in airspace (i.e., drones) on Hard Rock Stadium property, including parking lots, is expressly prohibited. Violators will be subject to prosecution

ELEVATORS

Elevators are available for only guests with disabilities or suite holders with strollers on the North, South, East and West sides of Hard Rock Stadium.

EMERGENCY, IN CASE OF

If immediate assistance is required, please notify the nearest event staff member, security personnel, concierge staff member or police officer. Guests are encouraged to report issues and concerns to a nearby event staff member, or by calling the Guest Experience hotline: (305) 943-8000.  In the event of a serious emergency, event staff, event security, and police are ready and available to assist guests, including guests with disabilities. Important information regarding the emergency situation and evacuation procedures will be provided over the public address system and on Hard Rock Stadium video boards and scoreboards.               Please click here for Hard Rock Stadium’s emergency evacuation procedures.

FAMILY RESTROOMS

Please see “Restrooms.”

FIREWORKS/PYROTECHNICS

From time to time, the use of pyrotechnics may be part of events presented at Hard Rock Stadium. The use of fireworks by guests is strictly prohibited at Hard Rock Stadium and in the parking lots. Guests found in possession of or using fireworks/pyrotechnics are subject to ejection from Hard Rock Stadium or parking lots without refund, possible loss of season tickets and may also be in violation of municipal law resulting in possible arrest and prosecution.

FIRST AID

There are two (2) First Aid locations at Hard Rock Stadium in sections 104 and 346. You can also text “Fan” with a description of your issue and your location to 69050 (standard text messaging fees may apply). If you feel ill at any point before leaving or on your way to the stadium, we ask that you please be a good teammate and stay home.

GATE OPENING TIMES

Parking Gates:

University of Miami – Hard Rock Stadium Green Lot parking gates open five (5) hours before kickoff and all other lots open four (4) hours prior to kickoff.

Stadium Gates:

University of Miami – Hard Rock Stadium gates open ninety (90) minutes prior to kickoff.

GLOBAL BIORISK ADVISORY COUNCIL (GBAC)

Hard Rock Stadium is the first NFL stadium to earn Global Biorisk Advisory Council (GBAC) Star accreditation. The gold standard of prepared facilities, GBAC Star provides third-party validation that Hard Rock Stadium is establishing and maintaining a thorough cleaning, disinfection, and infectious disease prevention program designed to minimize risk associated with infectious agents such as SARS-CoV-2 (responsible for COVID-19 disease) for employees, guests, the community, and the environment.

GUEST EXPERIENCE HEADQUARTERS

Guests with questions or concerns should visit any Guest Experience Headquarters located at sections 115, 143, 215, 243, 315 and 343.

GUEST INTERFERENCE

In the interest of player and guest safety, Hard Rock Stadium maintains a zero-tolerance policy regarding fan interference with a ball in play or a player during the game. Failure to comply with this policy will result in immediate ejection from Hard Rock Stadium, possible arrest and/or loss of season tickets.

IDENTIFICATION BRACELETS

Hard Rock Stadium provides I.D. bracelets to children identifying their seat location to assist in reuniting them with their parents/guardians in the event they become separated.  Guests interested in this service may visit any Guest Experience Headquarters (sections 115, 143, 215, 243, 315, and 343).

LIGHTNING POLICY

When lightning is detected in close proximity of Hard Rock Stadium, the public address system will inform guests where to seek shelter. The event will be suspended if there is an imminent threat.

LOST AND FOUND

Hard Rock Stadium is not responsible for any items left anywhere at Hard Rock Stadium. During events, any items found should be turned in to Guest Experience Headquarters located at sections: 115, 143, 215, 243, 315 and 343. On non-event days, please submit a lost event form (https://hardrockstadium.com/lostandfound/) or call Hard Rock Stadium at (305) 943-8000.  Any item left unclaimed after 30 days will be disposed of or donated to a charitable organization.

LOST CHILDREN/PARENTS

Lost children and parents can be reunited by contacting any event team member or the nearest Guest Experience Headquarters. Parents who would like to participate in the free kids’ I.D. bracelet program which helps in reuniting lost children should visit the nearest Guest Experience Headquarter. Please see “Identification Bracelets.”

MAINTENANCE

If you see a cleanliness or maintenance issue, please bring it to the attention of any Guest Experience team member and the appropriate team member will be dispatched to handle the issue.

MASCOTS

Guests dressed as promotional mascots without permission from Hard Rock Stadium will not be permitted into Hard Rock Stadium.

MASKS

Consistent with current guidance from the Centers for Disease Control (CDC), masks are strongly recommended for:

  • all unvaccinated guests in all areas; and
  • all guests, regardless of vaccination status, in all indoor areas.
MERCHANDISE STORES

GROUND LEVEL LOCATIONS – 5

  • General Store Container East
  • General Store Container West
  • General Store Container South
  • South Gate Plaza Team Store
  • 72 Club Team Store

100 LEVEL LOCATIONS – 4

  • 103 G3 Team Store (Pick Up Only)
  • 118 Team Store
  • 132 Throwback Team Store (Pick Up Only)
  • 144 Team Store

200 LEVEL LOCATIONS  – 4

  • 202 Kiosk (Pick Up Only)
  • 222 Team Store
  • 233 Kiosk (Pick Up Only)
  • 250 Team Store

300 LEVEL LOCATIONS – 4

  • 301 Kiosk (Pick Up Only)
  • 318 Team Store
  • 335 Kiosk (Pick Up Only)
  • 346 Team Store
MOBILE APP

The official Miami Hurricanes app is where Canes fans get all the latest information on their favorite teams. Content is personalized for an unrivaled fan experience based on your team selections, location, and preferences. Get exclusive content, scores, schedules, and live states right to your phone.

Apple App Store – https://apps.apple.com/us/app/id1516658187

Google Play Store – https://play.google.com/store/apps/details?id=digital.wmt.mobile.android.miami.miami_hurricanes

MOBILE ORDERING

Mobile ordering is now available for concessions purchases at Hard Rock Stadium.  Guests can access the mobile ordering option through the Miami Hurricanes app.  Guests will be able to choose a location for a contactless pick-up.

NOISE-MAKERS

For the comfort of the guests around them and to maintain the integrity of the events, guests coming to Hard Rock Stadium are asked to refrain from bringing any type of noisemaker or musical instrument into Hard Rock Stadium. This includes air horns, vuvuzelas and any type of whistle.

NURSING ROOM

Nursing mothers are welcome to breastfeed their child wherever they feel comfortable. Those who request a more private location in which to breastfeed or use a pump may use our Nursing Room located at Section 153 of Hard Rock Stadium, which is a private air-conditioned room for mothers that may need to nurse, pump or feed their babies during Hard Rock Stadium events. Inside the Nursing Room, there is a sitting area with a TV, changing table and vanity sink with mirror. A Guest Experience team member will be staffed at the Nursing Room to ensure a comfortable and private experience. Access to the Nursing Room is first-come, first-served.

P/A ANNOUNCEMENTS

Please be attentive of P/A announcements in the facility. In the event of an emergency, instructions for guests will be transmitted over the P/A system and on the video boards.

PAGING

Paging guests is only permitted in the event of an emergency. Please visit the nearest Guest Experience Headquarter for assistance.

PARKING

For 2021 events at Hard Rock Stadium, the parking lots will close 1.5 hours after the event is over.  See also “Tailgating Guidelines.”

For more parking information, please visit: 2021 Football Parking – University of Miami Athletics (miamihurricanes.com)

PROHIBITED ITEMS

The following items are not permitted to be carried into Hard Rock Stadium:

  • Aerosol cans (e.g., mace, pepper spray or sunscreen)
  • Alcohol of any kind
  • Any animal except for a service animal or service animal in training
  • Flagpoles
  • Cigarettes or electronic smoking devices
  • Glass bottles, cans, coolers of any kind, thermoses or ice chests
  • Purses or bags that exceed 12” X 6” X 12”
  • Seat cushions of any size except those for medical needs
  • Single purpose video cameras or still-photography cameras with a lens longer than 6″
  • Selfie Sticks
  • Signs, banners, flags or signs (handheld or otherwise)
  • Umbrellas, strollers, laser pointers
  • Weapons and any item that may be used as a projectile or one that is deemed dangerous by Hard Rock Stadium management

Any other item deemed inappropriate by Hard Rock Stadium management

RADIOS/TELEVISION

Guests may bring a small portable radio or television as long as they listen to the device with an earpiece and do not disturb other guests sitting nearby.  They may be asked to power on the device during the security screening process.

RECYCLING

Hard Rock Stadium encourages all guests to reduce, reuse and recycle. The recycling program at Hard Rock Stadium includes recycling containers in all parking lots, all security checkpoint locations, as well as along all Hard Rock Stadium concourses and in all premium areas. Please check the signage on the recycling containers to help our guests in recycling the proper items such as plastic, glass and aluminum.  Our tailgate patrol hands out blue bags in the parking lots for fans to deposit their recyclable materials.  While fans are enjoying the event, our team collects the bags, leaving the parking lots clear before fans exit Hard Rock Stadium.

RE-ENTRY POLICY

Hard Rock Stadium has a no re-entry policy for University of Miami football games.  All premium seating guests must present their tickets when re-entering any club or suite level.

RESTROOMS

Numerous restrooms are located throughout the facility, all of which are accessible for our guests with disabilities. Single occupancy, family restrooms, equipped with changing tables, are located throughout Hard Rock Stadium at the following locations: 102, 106, 130, 134, 201, 207, 229, 235, 314, 323, 342 and 351.

RIDESHARE PICK-UP & DROP-OFF

Lot 22 on 27 Avenue (south of Walmart) allows rideshare pick-up and drop-off during Hard Rock Stadium events.

SCALPING

Scalping of tickets and/or parking passes is not permitted on Hard Rock Stadium property. Please report any potential scalping activity to the nearest Hard Rock Stadium Security personnel.

SEARCH PROCEDURES

To ensure the highest level of safety and security, all guests will be subject to a courteous screening upon entry by Hard Rock Stadium Security which, on occasion, may include a pat-down screening by a same-gender team member. All bags and vehicles will be subject to inspection upon entry. Persons that refuse to be patted down and/or refuse to have their bags or vehicle inspected will not be admitted. By presenting your ticket or credential to Hard Rock Stadium Security, you consent to such inspections and waive any and all related claims that you might have against Hard Rock Stadium, the teams and promoters. Alcohol, weapons, or any items Hard Rock Stadium Security deems dangerous will be confiscated.  Illegal items will be turned over to law enforcement officers and may result in arrest and prosecution.

SEASON TICKETS

To learn about season tickets, please call 1-800-GO-CANES or email CanesTix@miami.edu.

SENSORY ROOM

The Sensory Room, made by possible by The Dan Marino Foundation and Bose Corporation, is located at Section 153 and is a private air-conditioned room for guests with special needs (children or adults) to use as a quiet space. The space has a padded floor, padded wall-mounted equipment and other sensory supplies donated by The Dan Marino Foundation to help ensure a comfortable experience. The room contains a tablet donated by Microsoft to play music, along with several noise cancelling headsets donated by Bose. Additional noise cancelling headsets donated by Bose are available at any of the Guest Experience Headquarters for use during major Hard Rock Stadium events at Sections 115, 143, 215, 243, 315 and 343. A Guest Experience team member may be staffed at the Sensory Room to ensure a comfortable and private experience. Access to the Sensory Room may be limited given the circumstances (e.g., guests with extraordinary needs, demand, etc.) and will be managed by the Guest Experience team member assigned to the Sensory Room. Any children/wards using the Sensory Room MUST be accompanied by a parent/guardian at all times.

SIGNS

No signs, banners and flags, etc. (handheld or otherwise) will be permitted in Hard Rock Stadium.

SMOKING POLICY

Hard Rock Stadium is proud to be a smoke-free venue.  Smoking in the seating bowl, concourse, helix ramp, or any other area inside Hard Rock Stadium is prohibited. This policy also applies to smokeless, electronic (e-cigarettes) vaping with any alternative smoking products.

SOLICITATION/SAMPLING/PEDDLING

The distribution of banners, booklets, business cards, circulars, commercial advertising, flyers, folders, handbills, leaflets, notices, pamphlets, posters, stickers or any other written, printed and/or painted materials is prohibited on Hard Rock Stadium premises, including within its parking lots without the explicit written permission of the event presenter. This includes any exchange of money while on the complex including the solicitation for donations to charities, teams or clubs and sale or peddling of any product/food/drink. Any guest who persists in soliciting while on Hard Rock Stadium’s premises will be subject to ejection or, as necessary, arrest.

STROLLERS

Strollers are not permitted into Hard Rock Stadium, other than for Suite Level ticket holders.

TAILGATING GUIDELINES

FOR THE SAFETY AND ENJOYMENT OF ALL, THE STADIUM ASKS THAT YOU PLEASE FOLLOW THE WRITTEN AND VERBAL INSTRUCTIONS OF STADIUM PERSONNEL, POSTED SIGNS, AND THESE TAILGATING GUIDELINES:

  • For Miami Hurricanes games, fans with green parking passes are allowed to park where they desire in the parking areas for which they have a valid parking pass. Fans with blue passes have non-directional parking for the first hour and directive parking after. For all other lots, directive parking will be in effect from the time lots open.
  • Please follow the directives of parking staff.
  • Occupy only ONE parking space per vehicle. Spaces may not be saved, obstructed or reserved by guests.
  • Tailgate directly behind your vehicle using the designated 8′x10′ space outlined on the ground.
  • Drink Responsibly. Guests deemed to be unreasonably intoxicated may be ejected from the Stadium grounds. Activities that encourage the excessive consumption of alcohol (e.g., funnels, drinking games) will not be permitted and are subject to confiscations.
  • Kegs of beer are not allowed on the property.
  • Underage drinking is illegal. Violators will be subject to ejection and/or arrest.
  • Do not block the fire lane, which is needed for emergency response vehicles.
  • Box trucks are prohibited, and vehicles may not enter the Stadium with anything in-tow (e.g., grills, trailers, etc.).
  • Commercial catering services are prohibited from operation on Stadium grounds.
  • Commercials signs and banners and other commercial activities are prohibited.
  • Any vehicle or tailgating areas displaying obscene, distasteful or otherwise offensive signs, banners, flags or other materials may be denied admission and/or subject to ejection.
  • Music must be played at reasonable volume and shall not contain explicit lyrics. Violators may be ejected. No professional DJ setups are permitted in parking lots.
  • Gas and charcoal barbeque grills are permitted; however, open fires (e.g., bonfires, pit fires) are prohibited. You are solely responsible for any damage caused by any use of grills or other tailgate activities.
  • Hot coals and flames must be extinguished promptly after use. Do not dispose of charcoal briquettes on the ground. Once briquettes have cooled, place them in a plastic bag and deposit them in a trash bin. You are solely responsible for any damage caused by any use of grills or other tailgate activities.
  • Vending and solicitation activities are prohibited.
  • Clean up your area before entering the Stadium so it’s safe for you and others.

All rules and regulations will be strictly enforced for the safety and convenience of our guests.

TEXT MESSAGING

Fans are encouraged to report unruly fan behavior by contacting the nearest Hard Rock Stadium personnel or by texting Command Post to advise of any issues in the parking lots, Hard Rock Stadium concourses and seating areas that they may witness or experience. Text the word “FAN” then the message that includes description of the issue and the location to 69050 (Subject to fees and rates in the Terms & Conditions of your cell phone service provider).

THROWING OF ITEMS

Throwing of items, including balls, anywhere inside Hard Rock Stadium by guests is expressly prohibited.  Any guest who throws any item will be ejected from Hard Rock Stadium and be subject to further action.

TICKET OFFICE

Tickets can be purchased the day of the game at the SW box office.

Tickets may be purchased online at the following websites: www.MiamiHurricanes.com

TICKET REFUND/EXCHANGE POLICY

The University of Miami has a no-refund/ no-exchange policy. For assistance with Miami Hurricanes tickets, please call 1 (800) GO-CANES.

TRANSPORTATION OPTIONS

TAXI PICK UP LOCATIONS:

Gate 4

RIDE SHARE:

Lot 22 on NW 27th Avenue (South of Walmart – 20-minute walk)

SUNPASS:

TAKE ADVANTAGE OF SAVINGS BY USING SUNPASS TO PARK AT HARD ROCK STADIUM FOR ALL MIAMI DOLPHINS HOME GAMES AND ADDITIONAL HARD ROCK STADIUM EVENTS.

Hard Rock Stadium has partnered with the SunPass program to offer fans a convenient, less expensive parking payment option for attending Miami Dolphins games and all other Hard Rock Stadium events. As you approach Hard Rock Stadium, look for the SunPass Plus logo at the parking gates.

Fans with an active SunPass account must select “Easy Pay” automatic replenishment on www.SunPass.com using a credit card or debit card to enjoy the ease and convenience of SunPass Plus Parking.

To check to see if you are enrolled in SunPass Plus, log into your account at www.SunPass.com and click on “TRANSPONDERS” at the top of the page to confirm your SunPass Plus status. You can also check your SunPass Plus status using the SunPass app, available for iOS and Android devices.

SunPass Plus customers will have the convenience of using the program and paying less than the cash customer entering Hard Rock Stadium for all Hard Rock Stadium events.

UMBRELLAS

Due to safety and line-of-sight concerns, umbrellas are not allowed in Hard Rock Stadium. Please leave umbrellas in your car.

UNAUTHORIZED TRANSMISSION OF GAMES

No person admitted to Hard Rock Stadium shall transmit or aid in the transmission of any description, account, picture or reproduction of any event conducted in the park unless expressly authorized by Hard Rock Stadium, the Miami Dolphins, the National Football League or the promoters of non-NFL events.

VIDEO BOARDS MESSAGES

NCAA Rules state that public announcements cannot mention any prospective student-athletes (anyone who has enrolled in high school or junior college). When submitting the names of the people mentioned in announcements, the University of Miami must be provided the names and ages/grade levels of the individuals who will be announced.

To learn more about video board messages for Miami Hurricanes games, please visit: https://miamihurricanes.com/scoreboard-message-requests-form/

VISITING TEAM GUESTS

Fans of the visiting teams are guests as well.  Verbal or physical harassment of the fans of the visiting team or their guests will be considered unruly behavior and may lead to ejection, loss of season tickets or possible arrest.

WATER FOUNTAINS

Water fountains are conveniently located throughout Hard Rock Stadium on each level outside each set of restrooms. All fountains are accessible to guests with disabilities.

WEATHER DELAYS

Weather delays for NFL events are unusual.  Lightning and strong winds may delay or postpone a game or event. In the event of a weather-related evacuation or relocation, please listen to the instructions of Hard Rock Stadium team members.  We encourage all guests attending events at Hard Rock Stadium to follow us on our social media accounts for announcements concerning weather delays.

WHEELCHAIR ESCORT SERVICE

Please see “ADA – Mobility Assistance.”

WI-FI

Free fan Wi-Fi powered by Verizon is provided throughout the Hard Rock Stadium property. To connect, select #HRSFREEWIFI from the network list.

ZERO TOLERANCE

Hard Rock Stadium and the Miami Hurricanes reserve the right to revoke the season tickets of those individuals whose conduct is determined to be inappropriate, including but not limited to any violation of the Code of Conduct, any other Hard Rock Stadium policy or applicable law.  Please be aware that the season ticket holder is accountable for the conduct of his/her guest.