The University of Miami is committed to providing you with a safe environment to carry on the great tradition and pomp and circumstance of graduation at Hard Rock Stadium. We look forward to seeing you at the stadium for the Commencement ceremonies!
Commencement ceremony details and the most up-to-date information can be found on the Commencement website: https://commencement.miami.edu/.
2021 Commencement Frequently Asked Questions
Will I need a ticket to attend my graduation ceremony?
Yes, all graduates will need to claim their ticket for the ceremony.
How do I reserve tickets to attend graduation?
During the application for graduation, all students had the opportunity to indicate how many guest tickets they would need. If you need to make a change to your guest tickets, please email commencement@miami.edu
How many guests are we allowed to bring?
To safely accommodate your guests and others, the number of guest tickets is four (4) per graduate.
What if I need more tickets?
There are no extra tickets or a waitlist available.
Will my guests need tickets to the graduation ceremony?
Yes, every guest above the age of two (2) needs a ticket. Graduates are responsible for forwarding tickets to their guests.
Are my guest tickets for reserved seats or general admission?
They will be Reserved seating. Seat Locations will be displayed when the tickets are delivered via your UM email.
How are my tickets delivered?
All tickets are mobile tickets and will be delivered to each student via their UM email. Graduates are responsible for forwarding tickets to their guests. Each guest must have a ticket. Ticket Transfer will be available on May 3rd if you prefer to send your guest tickets to multiple groups.
How do I download my mobile tickets?
Log In to Hurricanes Ticket Office Student Portal on your Mobile Device, Select the event, and add to your digital wallet
How do I transfer tickets to my guests?
Ticket Transfer will be available on May 3rd.
Step 1: Log In to your Students MyAccount.
Step 2: Select your ceremony which you ordered for.
Step 3: Click “Transfer” under the seats you wish to transfer.
Step 4: Type in the mobile phone number of the person you wish to transfer the tickets to.
Step 5: The recipient will receive a link to login or create an account in order to accept the transfer.
Step 6: Once the transfer has been accepted, you will receive an email confirmation that they are ready to enter the gates!
What if I lose/delete my ticket delivery email?
After the tickets have been emailed on May 3rd, if the ticket delivery email can’t be recovered, go to your MyAccount page on your desktop and re-issue the tickets. You can also download or transfer the tickets on your phone within your MyAccount. Video tutorials can be found at http://miamihurricanes.com/tickets/mobiletickets. If you need further assistance, please contact the Hurricanes Ticket Office at 1-800-GO-CANES or canestix@miami.edu.
What happens if I lose my tickets or guests forget theirs on the day of the ceremony?
If you or any of your guests lose or forget your mobile ticket on the day of the ceremony, please visit the Hurricanes Ticket Office at the South Box Office. Please have your C# & photo ID ready.
Can digital tickets be downloaded on a computer or printed out?
No. All tickets must be downloaded to an Apple or Android smartphone and displayed on that device for entry. Mobile delivery tickets that are printed out will not be able to be used for entry.
Can I screenshot my ticket?
It is recommended that all tickets be transferred to the recipient instead of texting a screenshot. Screenshots can lead to scanning issues on the day of the ceremony. Transferring is now easier than ever by only having to enter in a mobile phone number.
Can I have multiple tickets on one phone?
Yes. You may have all the tickets on one device. Although, you will have to scan all the tickets for each person upon arrival, so it is recommended you transfer the tickets to each attendee.
What if I don't have a smart phone?
All that is needed is for one person you are attending with to have a smartphone to scan in all of the tickets. If you do not attend with anyone who has a digital wallet, please visit the Hurricanes Ticket Office on the day of the ceremony.
What if my phone dies on the day of the ceremony?
If your phone dies on the day of the ceremony, please visit the Hurricanes Ticket Office on the South side of the venue. Please have your C# & photo ID ready.
Is there Wi-Fi at the venue to download the tickets?
No. Mobile tickets should be downloaded to an Apple or Android smartphone prior to attending the ceremony.
When will I receive my tickets?
Tickets will be delivered via email on Monday, May 3, 2021.
Who do I contact if I need assistance?
If you need assistance with any aspect of ticketing, please contact the Hurricanes Ticket Office by calling 1-800-GOCANES or emailing canestix@miami.edu.
If I did not RSVP for the ceremony on CaneLink, can I still attend?
Yes, please email the Office of Commencement at Commencement@miami.edu with your name, C#, degree, school/college you’re graduating from, and # of guest tickets needed (max of 4). Please note, any late students who need cap and gown will have to pick up cap and gown on the day of the ceremony from the extras inventory, while supplies last. All graduates must wear regalia in order to participate in the commencement ceremony.
What safety procedures and guidelines are in place at Hard Rock Stadium.
All attendees and graduates are required to wear a mask at all times. Students will be individually physically distanced from each other throughout the ceremony. Guests will be assigned seats that are physically distanced in pods or groups from other guests.
Learn more: https://miamihurricanes.com/tickets/2020-football-stadium-experience/
Can a guest request tickets on their own?
No. Students submitted ticket requests as part of the CaneLink application.
Where do I get tickets for guests needing accessible seating?
Contact the Hurricanes Ticket Office at 1-800-GO-CANES or canestix@miami.edu. On the day of the event, they can be exchanged at the South Box Office.
Can I transfer my guest tickets to another student?
In an effort to maintain physical distancing, guest tickets claimed by graduates are non-transferable and will be assigned pod seating.
