Dan Boyd joined the University of Miami Athletics Department as director of client experience in April 2017. He will oversee the new department’s vision of instituting world-class customer service standards for all Hurricanes season ticket holders while assisting in facilitating the premier game day experience at all home football, baseball, men’s basketball and women’s basketball games.
Prior to joining UM, Boyd was the gameday manager for the Tampa Bay Buccaneers Guest & Member Relations Department. During his tenure with the Buccaneers, the organization earned the No. 1 ranking for Customer Service Satisfaction in the NFL four times. He also assisted in being an ambassador for the Buccaneers customer service training program for all gameday employees.
Prior to his time in Tampa, Boyd spent two years as sales representative for the Montgomery Biscuits Minor League Baseball Team. He graduated from Coastal Carolina University in 2009.