Cavanaugh Joins @UMTickets as Assistant AD
CORAL GABLES, Fla. – Tim Cavanaugh has joined the University of Miami as Assistant Athletic Director for Ticket Operations, the athletics department announced Sunday.
Cavanaugh will be responsible for the day-to-day oversight of the Hurricane Ticket Office and leadership of the department’s customer service to ticket buyers.
“We are very excited to welcome Tim to the U Family,” said Brent Crank, Associate AD / Ticket Sales & Operations. “Tim’s experience in ticket operations is second to none, and his focus on customer service will make him a great addition for our students, season ticket holders, donors and alumni.”
Prior to UM, Cavanaugh spent four seasons at the University of Alabama, most recently as Director of Ticket Operations. With the Tide, he was integral in the sorting, allocation, and distribution of ticket allotments for 2012 the SEC Championship, 2012 & 2013 BCS National Championships, 2014 Sugar Bowl and 2011 Capital One Bowl.
Cavanaugh also assisted the development of the Outbound Sales team with training on Paciolan Ticketing Software, CRM Software, and Customer Service strategies, and he redesign and continually provided maintenance to athletics ticketing webpage by communicating ideas and components to the department’s creative staff.
A 2006 graduate of Marshall University, Cavanaugh also earned his MBA from Robert Morris University in May 2009. The native of western Pennsylvania has also served in the athletics ticketing offices at the University of Pittsburgh and the University of Notre Dame.
